Privacy Policy

Effective Date: February 09, 2025

At Kinetic Networks Limited, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This policy complies with the Tanzania Personal Data Protection Act (PDPA), 2022.

1. Information We Collect

• Full name, phone number, and email address
• Physical address and installation location
• Service requests and package selection details
• Technical data related to internet and ICT setup
• CCTV and access control logs (where applicable)

Legal Compliance: We process all personal data based on principles of lawfulness, fairness, and transparency as guided by the Personal Data Protection Commission (PDPC).

2. Purpose of Data Processing

• Processing service and internet package requests
• Installation and technical support
• Customer communication and updates
• Improving service quality and performance
• Compliance with legal obligations

3. Data Protection

We implement strong security measures to protect your data against unauthorized access, misuse, or loss. Access is limited to authorized personnel only.

4. Sharing of Information

We do not sell your personal data.

Your data may only be shared with:

• Authorized technical teams
• Service providers (e.g., payment or communication services)
• Government authorities when required by law

5. Your Rights

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict data processing

6. Data Retention

We retain your information only as long as necessary for service delivery and legal compliance.

7. Contact Our Data Office

For any privacy-related inquiries or to exercise your rights, contact:

Kinetic Networks Limited
Data Protection Officer (DPO)
Kisutu, Dar es Salaam, Tanzania

📧 Email: info@kinetics-network.co.tz
📞 Phone: +255 745 253 442

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.